Shipping policy

SHIPPING POLICY

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Orders placed on weekends or public holidays will be processed the next business day.

We will notify you if there are any unexpected delays.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Parcel size and weight

  • Shipping method selected

From time to time we may offer promotional or free shipping offers.

Delivery Timeframes

Delivery timeframes are estimates only and are provided by the shipping carrier.

We are not liable for delays caused by:

  • Australia Post or other carriers

  • Weather events

  • Peak periods

  • Customs processing

  • Transport disruptions

Authority to Leave

Unless otherwise requested, orders may be shipped with Authority to Leave (ATL).

This allows the carrier to leave the parcel in a safe place at the delivery address.

If you do not want ATL, please contact us prior to dispatch.

Proof of Delivery

If an order is marked as Delivered by Australia Post or another shipping carrier, it will be considered delivered.

Where tracking confirms delivery to the:

  • Supplied delivery address, or

  • Correct suburb/postcode

we are not responsible for lost or stolen parcels after delivery has been recorded.

If you believe a parcel has been misdelivered, we recommend:

  1. Checking around the delivery location

  2. Asking household members or neighbours

  3. Contacting the carrier directly

  4. Lodging an enquiry with the carrier

We will assist where possible but cannot guarantee replacement or refund once delivery is confirmed.

Incorrect Addresses

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address:

  • Reshipping costs will be payable by the customer.

Damaged Parcels

If your parcel arrives damaged:

  1. Take photos of the packaging and contents

  2. Contact us within 48 hours of delivery

We will arrange a remedy in line with Australian Consumer Law.

Lost in Transit

If tracking shows no delivery and the parcel is deemed lost by the carrier, we will arrange:

  • Replacement, or

  • Refund

after the carrier investigation is completed.